I was working on setting up what promised to be a simple, anyone-can-do-it, task for my new website. I'm grateful to Patrick for listening to my history with the task and calmly explaini...Read More
I was working on setting up what promised to be a simple, anyone-can-do-it, task for my new website. I'm grateful to Patrick for listening to my history with the task and calmly explaining and neatly handling the tricky bits. He tested his work and I left with peaceful satisfaction. Patrick is gifted with being both technically competent and able to listen to his customers' needs. Real customer service.Read LessLesley ValentineOwner Artful Life Acupuncture
As a small business owner, I have worked with quite a few IT techs, and Patrick is, by far, the best! When my biz outgrew its current technology, Patrick provided a free consultation, an...Read More
As a small business owner, I have worked with quite a few IT techs, and Patrick is, by far, the best! When my biz outgrew its current technology, Patrick provided a free consultation, analyzed my business needs and offered effective, insightful solutions. What was most impressive was his extensive knowledge regarding not only BOTH computer systems (Mac & PC) but how they integrate with other technology, including Office 365, my iPhone and my iPad. He realized I needed to cross over from a PC to a MAC (which he doesn't usually recommend!), since I am increasingly creating more graphics and video for my lectures. He was incredibly patient and supportive as he configured my office technology and taught me the 'MAC' world. I highly recommend Patrick for ALL your IT needs. You won't be disappointed!Read LessDr. Bethany ValachiOwner Posturedontics
Since I came on at my current company, Patrick has been my go to for IT purposes. From assisting with product ordering, to helping with emergency situations like "Oh my gosh this just po...Read More
Since I came on at my current company, Patrick has been my go to for IT purposes. From assisting with product ordering, to helping with emergency situations like "Oh my gosh this just popped up on my screen and I don't know what to do, help!" Patrick has helped every step of the way. Always prompt in answering or returning calls as well as scheduling a visit! Would recommend him to anyone, home or business!Read LessNicole RichardsonOffice Manager Mister Sparky of Beaverton
Marsha A. TisdaleTax Accountant Marsha's Accounting & Tax, LLC
Partick explains technology in such a simple way that he made me feel like a pro and I grasped how to work with my iPod and HP computer. He also helps people integrate both brands, or so...Read More
Partick explains technology in such a simple way that he made me feel like a pro and I grasped how to work with my iPod and HP computer. He also helps people integrate both brands, or solely one. He doesn't push one product over the other, but what his client wants. Patrick is insightful, knowledgeable, kind, honest, and efficient. I know he will help me with what I ask and not try to up-sale or push things that don't need to be done. Thanks Patrick!Read LessNatalie LehmannOwner Edelweiss Acupuncture
Aside from offering expert services, Patrick’s experience and customer service are outstanding. He will do whatever it takes to help you. I also have a Mac, and he is equally fluent in A...Read More
Aside from offering expert services, Patrick’s experience and customer service are outstanding. He will do whatever it takes to help you. I also have a Mac, and he is equally fluent in Apple products! If your computer or network have issues, give Patrick a call!Read LessJasmina BaloghRepresentative LegalShield and IdentityShield
Patrick has been my go to for IT purposes for over a year now. From assisting with product ordering, to helping with emergency situations like "Oh my gosh this just popped up on my scree...Read More
Patrick has been my go to for IT purposes for over a year now. From assisting with product ordering, to helping with emergency situations like "Oh my gosh this just popped up on my screen and I don't know what to do, help!" Patrick has helped every step of the way. Always prompt in answering or returning calls as well as scheduling a visit! Would recommend him to anyone, home or business!Read LessPhilip Tussing
Are you finding it hard to get your equipment connected so your people can communicate?
This is an extreme example of what a network rack can slowly grow to become when no attention is given to the managing of cables.
We rewired and cable managed this network rack. In doing so the network became reliable, it was easy to add equipment, easy to troubleshoot and it paved the way for growth.
Your network starts at the physical level with cabling and extends to the logical level with switches, routers and firewalls. As you might be experiencing right now, it is hard for a company to grow when you can’t get the equipment you need connected and the people who depend on it are having trouble collaborating internally and externally communicating with your customers.
We can transform your existing network or build you a network from scratch. Let us help you get your company back on track for growth by architecting a network that is tailored for you.
Who is getting past your firewall?
Simply having a firewall is not in itself enough to stop hackers from getting through!
Although a proper firewall provides a good perimeter, there is more that needs to be done to properly secure your network, servers, computers and mobile devices.
Let us help you prevent the embarrassment of a network breach which could ruin your reputation, cost you money in law suites, and even take you out of business.
We can help you gain the peace of mind that comes from knowing that your data is secure.
Servers, Services and Storage
Is your server giving you trouble?
Are the applications and services running slow?
Is your storage adequate and reliable?
These are development and test servers within a large company. The software engineers built this mess over time.
We re-racked the servers, ran new wiring, cable managed and labeled all of the equipment.
Our server management is much more than skin deep, much more than the simple elegance of better rack placement and cable management. What you see externally is also a representation of what we can do internally for the host operating system, the virtual machines, mass storage devices and the applications and services that run on them.
There is a high cost in down time which can go unnoticed. Your company’s image and credibility suffers when your people need to explain to your customers that the information they’ve request is not currently accessible because of technical difficulties or requesting patience while everyone waits for the server to respond.
Your customers will begin to surmise that if you can’t seem to keep your business running smoothly then how can you properly care for their needs?
We have helped businesses like your’s, who’s servers were plagued with issues to achieve stability, increase performance and provide a good customer experience.
Do your employees dread their work area?
When a client comes to visit are you hesitant or afraid to show them around?
All of the power bricks, peripheral cables and network cords are strung across the floor in an unsightly mess below the workstations.
We lifted and organized the equipment off of the floor, cleaned up the workstation area and made use of task lighting to make the area look appealing to the employees.
A properly organized workstation is not only welcoming, but conducive to productivity and great for morale.
Let us help you attract better talent and retain the people that contribute to the growth of your business.
Technical Support / Service Desk
When technical issues arise do you and your staff have access to knowledgable support?
Is your current Managed Service Provider responsive?
Are they proactive and suggest improvements?
With over 20 years of technical support experience in some of the top companies in the world we have the knowledge to assist you with your technology needs. We will listen attentively, examine your environment and present you with the best solutions. We will help you leverage your technology and enable you to reach your goals.
Backup & Disaster Recovery
If your server or computer failed or was stolen would you have lost all of your data?
If you purchased a replacement machine how long would it take you to get up and running?
If your business suffered a fire, flood or some natural disaster would you be able to recover?
Complete data loss is not something you ever need to experience.
One of the biggest mistakes that people make, other than never backing up their data, is to rely on a single backup. We can guide you through a backup strategy that is tailored to your needs and your budget.
Are your vendors or service providers playing the blame game?
When you experience trouble with technology it can happen at your office, while your in transit or in your home. Often there are multiple companies that are involved; like the manufacturer of your computer or smart device, your wireless access point, your firewall/router and even your internet service provider. The manufacturer does not support your network infrastructure or internet connectivity, your internet service provider does not support your internal network or smart device and if you have an IT Department at work they do not support your home environment.
When you make the attempt to contact a company, their support agents follow their scripted flow chart which at times can aggravate the problem. If they can not fix the issue they blame the other company. Your time is too valuable to waste hours with technical support agents, who, even with the best intentions, have limited knowledge and a narrow scope of support.
At Creative IT, we are experts with the experience to take the problem off your hands and own it ourselves. We will work tirelessly to resolve the issue regardless of the manufacturer, network, service provider or location as long as we have access. We will partner with any stakeholder, tradesman, or organization to get technology to work right for you. We don’t make excuses. We produce results.
To learn more about our creative technology solutions please select your environment: