Biography

I was born in Quito, Ecuador which is located on the northwest portion of South America along the equator, and migrated to the U.S. with my grandmother in December of 1971. Growing up in the San Francisco Bay Area’s Silicon Valley, my interest in math and science kindled a passion for computers and technology. After working in IT for over 20 years for some of Silicon Valley’s top companies, I moved to Portland, Oregon and started the business to serve my community in February of 2016 and opened our office in July.

Patrick Segovia in suite

Vision

I started Creative IT with the sincere desire to help people and companies with their technology needs. With the proliferation of “Smart” or computerized devices and our reliance on them, there is an ever increasing need to integrate, manage and secure them into our homes and businesses. Our scope of support is intentionally kept broad so as to provide our clients with a single trusted source that can resolve issues or undertake projects which might cross multiple disciplines, yet share the commonality of technology. We seek to empower our clients to leverage technology to meet their goals and bring about a better quality of life.

Previous Work History*

April 2014 – May 2015

TiVo, Inc.

Alviso, CA

Service Desk Manager

Accomplishments:

  • Dramatically improved the customer satisfaction rating of the Service Desk
  • Lead the implementation of ServiceNow and the ITIL (best practice) process throughout the organization
  • Created the catalog of services for ServiceNow in one evening which received acceptance the following morning
  • Revamped Mac imaging using a hybrid approach which reduced imaging time by 50% and increased stability
  • Collaborated with other IT managers in planning projects to improve the infrastructure and end-user experience
  • Managed Telecom while looking for an Analyst and saved TiVo over $300,000.00 in contract negotiations
  • Implemented the SIP protocol on the Avaya phone system and laid the foundation for SIP trunking

October 2012 – April 2014

iControl Networks, Inc.

Redwood City, CA

Sr IT Systems Administrator

Accomplishments:

  • Created a computer imaging process for the Mac platform
  • Implemented Active Directory into the infrastructure
  • Implemented new wireless networks at headquarters
  • Assisted with the implementation of ForiGate 100D NGFWs between Redwood City, CA and Austin, TX by architecting initial LAN, WiFi, WAN topology and policies
  • Created network diagrams and documentation in Confluence
  • Became the Team Lead by driving and implementing challenging projects

August 2008 – December 2010

Kforce, Inc.

San Jose, CA

Client: Apple, Inc.

Location: Cupertino, CA

POS Lab Manager

Accomplishments:

  • Project managed the setup of gateways and VPN tunnels to our two off-shore vendors in India to enable QA and Development to provide a 24/7 test cycle
  • Project managed the implementation of network infrastructure for 4 Labs in our new IS&T building. Defined rack space and electrical requirements for the server room, and created the elevation diagrams for our IDF in secure racks and for our Application Servers and In-Store Servers
  • Doubled our Retail Network bandwidth by moving from 2xT1 to 4xT1
  • Removed small unmanaged network hubs, created a mini IDF in the server room to house patch panels and
    managed network switches thus increasing network stability and enabling network management and monitoring
  • Designed and maintained database for Asset Tracking
  • Cable managed the QA Lab and the Server room to remove clutter and to facilitate equipment testing and
    maintenance

July 2005 – October 2007

Stanford University

Stanford, CA

Computer Information Systems Analyst

Accomplishments:

  • Drastically improved the reliability and uptime for all the servers in Department of Psychiatry
  • Built confidence and trust with all the Doctors in the Department of Psychiatry
  • Became the expert for everything Macintosh and lead the effort to bind Macs to Active Directory
  • Obtained Dell repair certifications

May 2003 – July 2005

Apple Computer, Inc. – Apple Store

Burlingame, CA

Mac Genius

Accomplishments:

  • Obtained certification for Mac OS X, Apple Portables and Desktop repair
  • Received advanced customer service training
  • Relied on to handle the most challenging and high profile customer service issues

December 1999 – May 2001

RCM Technologies Inc.

Anaheim, CA

Client: Apple Computer, Inc.

Location: Cupertino, CA

Software Test Engineer

Accomplishments:

  • Gained the unique understanding of OS engineering process leading to Golden Master
  • Caught system build issues prior to going into general QA testing

October 1996 – November 1998

Aquent Partners

San Francisco, CA

Clients:

Monster Cable Products

Franklin Templeton Group

SangStat Medical Group

Sunset Publishing Corporation

Sterling Software at
NASA Ames Research Center

Beeline Group

System Administrator

Accomplishments:

  • Worked in a large variety of vertical markets and learned the use of different IT methodologies
  • Improved stability and uptime on all systems * This is a shortened history and contract to hire terms were added to job length
*This is a concise work history where contract to hire terms were added to job length

Education, Training & Certification

Burlingame High School

Burlingame, CA

General Education – Math & Science

College of San Mateo

San Mateo, CA

Engineering

Apple Inc.

Cupertino, CA

Mac Genius Training

Apple Inc.

Cupertino, CA

Customer Experience Skills Training

Apple Inc.

Cupertino, CA

Mac OS X Certified

Apple Inc.

Cupertino, CA

Apple Certified Desktop Technician

Apple Inc.

Cupertino, CA

Apple Certified Portable Technician

Apple Inc.

Cupertino, CA

Apple Certified Help Desk Specialist (ACHDS)

Apple Inc.

Cupertino, CA

Apple Certified Technical Coordinator (ACTC)
In Progress