Support Request
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For P0 or P1 issues, please call us at (503) 731-7100 for immediate support.

Severity Levels Defined

Priority Level: P0
Request Type: Urgent
Issue: A major service outage with significant and immediate business impact with no workaround.
Service Hours: 24 x 7
Maximum Response Time: 1 hour

Priority Level: P1
Request Type: High
Issue: A service outage or degradation with business impact and an unsustainable workaround.
Service Hours: 24 x 7
Maximum Response Time: 2 hours

Priority Level: P2
Request Type: Medium
Issue:  A service outage or degradation with an acceptable workaround. Generally, a single user or small group is affected by a work stoppage.
Service Hours: 8am-6pm, M-F
Maximum Response Time: 4 Business Hours

Priority Level: P3
Request Type: Low
Issue: A minor service outage or degradation with an acceptable workaround that does not cause any work stoppage or a request for consultation.
Service Hours: 8am-6pm, M-F
Maximum Response Time: 1 Business Day

Help Request Form

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